Returns & Exchanges
At Whiskys.co.uk, we strive for complete satisfaction with every bottle; however, if you are not entirely happy with your purchase, you may return unopened items within 14 days of delivery. Please ensure all seals remain intact to qualify for a full refund or exchange.
Notify Our Team
Contact our customer service department via email or telephone within 14 days of receipt to initiate your return request.
Secure Packaging
Carefully repackage the bottle in its original transit packaging to ensure it remains protected and upright during its journey back to our warehouse.
Dispatch the Parcel
Send the item back to our designated returns address using a tracked courier service to ensure safe and documented delivery.
Inspection and Refund
Once our specialists confirm the bottle is unopened and in resaleable condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing